Privacy Policy

Who we are

Financial Adviser Connections Network Limited, of Tournament House, 4 Tournament Way, Ashby de la Zouch, Leicestershire, LE65 2UU acts as controller for the personal information you provide us.

This website is owned and operated by Financial Adviser Connections Network Limited. We take your privacy and the security of your personal data very seriously. Our privacy policy explains how we collect your data, how we use and securely store your data and the processes that we have in place to secure your privacy.

Using our website

By voluntarily sending an enquiry via our website, you agree to provide us with your personal information. We will only use your personal information to provide the service as stated and will only share your information with third parties if that third party is integral to assisting you with your enquiry.

If you send an enquiry via our website on behalf of another person, you must first ensure that you have the permission of that person to provide their personal information and that they understand the purpose of our service and consent to being contacted directly, if required.

Your information is provided and securely held electronically. We use your information to find a local adviser, who will contact you for a free initial consultation, without obligation to proceed. Please note that further to your initial free consultation with the financial adviser, further advice may incur a fee from them.

We connect you with a local financial adviser who is responsible for their own data protection responsibilities and we cannot accept any liability for the way in which advisers protect your personal information or the advice they offer.

However, we ensure that they are registered with the ICO (Information Commissioner’s Office) and the Financial Conduct Authority and are appropriately made aware that they are directly responsible for the way in which they protect your data.

To carry out our service, you will either be contacted by the regulated firm or personnel for Financial Adviser Connections Network Limited.

The information we collect

Information is collected from you when you register with us. The information we collect is clearly set out on the web page on which we collect it. We may collect your IP address and use cookies (see our cookie policy below) unless you configure your web browser not to accept them. In the event of Financial Adviser Connections Network Limited contacting you directly then further information may be requested to assist with the enquiry and in order to ensure the appropriate adviser is recommended.

Financial Adviser Connections Network Limited will only hold your data for a maximum of one year and you may request at any time for this information to be removed.

Why we collect it

We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally.

Who we disclose it to

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.

Your rights

Under the Data Protection Laws, you have a number of important rights free of charge. In summary, those include rights to:

•access to your personal information

•require us to correct any mistakes in the information which we hold on you

•require the deletion of personal information concerning you in certain situations

•receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
•object at any time to processing of personal information concerning you for direct marketing

•object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

•object in certain other situations to our continued processing of your personal information

•otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply contact the Information Commissioners Office.If you would like to exercise any of those rights, please email: enquiries@facnetwork.co.uk.

Lodging a complaint

The Data Protection Laws also give you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner’s Office. Please find further information at: www.ico.org.uk.

Data Protection

Financial Adviser Connections Network Limited is registered with the Information Commissioner’s Office in the UK as a “data controller”, registration reference A8506542, in accordance with the provisions of the Data Protection Act 1998.

Security

Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Accessing and updating your personal information

During the time that we securely hold your personal data, we will let you have a copy of personal information we have about you, should you request it, which you may correct it if you wish. If you wish to obtain this data, email enquiries@facnetwork.co.uk.

Google Analytics

We use Google Analytics to better understand the behaviour, needs and requirements of those who visit our website/s, which enables us to make improvements and refinements to our user experience. For further information on how Google uses your data, please visit https://www.google.com/policies/privacy/partners.

Cookie Policy

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits. Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

Accepting or declining cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The types of cookies we use:

First party cookies

First party cookies are set by the website, you are visiting and they can only be read by that site.

Third party cookies

Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Flickr, and these sites may set their own cookies.

More significantly, a website might use a third party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites.

Session cookies

Session Cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Persistent cookies

This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

Call recordings

Please note any calls may be recorded for training or monitoring purposes.